Legal

Terms of Service

Please read these terms carefully. They form a binding agreement between you and The Musical Road.

Last updated: July 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you ("you," "User" or "Artist") and The Musical Road ("we," "us" or "our"), operator of the platform at themusicalroad.com (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, Refund Policy, Cookie Policy and GDPR Compliance page, each incorporated by reference. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old to use the Service. You represent that:

  • You are at least 16 and can enter a binding contract;
  • You are not barred from using the Service under applicable sanctions or law;
  • If acting for a band, label or organisation, you are authorised to bind it to these Terms.

3. Accounts

You register with your name, email and a password (minimum 8 characters), or via Google sign-in. You are responsible for keeping your credentials confidential and for activity under your account. Keep your details accurate, and notify us at themusicalroad@gmail.com of any unauthorised access. We are not liable for losses arising from your failure to protect your credentials.

4. Subscription Plans & Billing

The Service offers a free Free plan and paid plans (Starter, Pro and Agency), plus a custom Enterprise option available by contacting us. Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing you authorise Stripe to charge your payment method at the start of each billing period until you cancel.

  • What plans include: each plan includes a set of features and a monthly credit allotment, as shown on the pricing and Billing pages at the time of purchase. Higher plans include more credits and additional features.
  • Payment method & invoices: you manage your payment method and view invoices through the Stripe-hosted Customer Portal, accessible from your Billing page.
  • Price changes: we may change prices and will give existing subscribers reasonable advance notice. Continued use after the change takes effect constitutes acceptance.
  • Taxes: unless stated otherwise, prices exclude applicable taxes, for which you are responsible.

5. Credits

Campaign email sending is metered in credits. Sending one email to one recipient consumes one credit. Credits come from two sources:

  • Monthly plan credits: included with your plan and refreshed each billing period. Unused monthly credits do not roll over.
  • Purchased credit packs: optional one-time top-ups (available in fixed pack sizes) bought through Stripe. Purchased credits do not expire and are used after your monthly allotment.

Credits have no cash value, are not transferable and cannot be exchanged for money except as described in our Refund Policy.

6. Cancellation

You may cancel a paid plan at any time from your Billing page. Your cancellation is scheduled to take effect at the end of the current paid billing period — you keep access to paid features until then, and you can resume before that date to keep the subscription active. We do not automatically pro-rate or refund the remainder of a billing period except as set out in the Refund Policy. After the period ends your account reverts to the Free plan.

7. Refunds

Refund eligibility for subscriptions and credit purchases is described in full in our separate Refund Policy, which forms part of these Terms.

8. Acceptable Use & Anti-Spam

Use the Service only to promote your own music and manage your artist career, and comply with all applicable laws. You agree that:

  • Lawful outreach: you will only email contacts where you have a lawful basis (e.g. a prior professional relationship, opt-in, or a valid legitimate-interest basis compliant with GDPR and similar laws). You will not send unsolicited bulk email.
  • You will not upload or promote content that infringes others' rights.
  • You will not attempt to access other accounts or systems without authorisation, or scrape, harvest or export the recipient network.
  • You will not distribute malware, phishing or other harmful content.
  • You will not impersonate any person or misrepresent affiliation.

Violations may lead to suspension or termination without refund, and repeated delivery problems (such as spam complaints or hard bounces) may cause recipients to be suppressed automatically.

9. Your Content & Ownership

You retain ownership of your content. Audio, artwork, metadata, campaign copy and other material you upload or create ("User Content") remain yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, display and transmit User Content solely to operate and provide the Service (for example, storing uploads, embedding artwork in emails, and rendering promo pages). This licence ends when you delete the content or your account, subject to the retention described in our Privacy Policy.

You represent that you own or have the rights to your User Content and that it does not infringe any third-party rights.

10. AI-Generated Content

The Service uses AI to help generate campaign copy and suggest recipients. AI output can be inaccurate or unsuitable, so you must review and edit it before use. We make no warranty that AI output is accurate, original or free of third-party claims, and it is not professional advice. You are solely responsible for content you send or publish.

11. Third-Party Services

The Service relies on third parties including Stripe (payments), Brevo (email delivery), Supabase (hosting, authentication and storage) and Meta (advertising measurement). Your use of any third-party service is governed by its own terms. We are not responsible for third-party services' content, availability or practices.

12. Our Intellectual Property

The Service — including its software, design, branding, trademarks and the internal recipient network we curate — is owned by us and our licensors. These Terms grant you no right to our marks. You may not copy, modify, distribute, sell or create derivative works from any part of the Service without our written consent.

13. Service Availability & Limitations

We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. Features, plan contents, credit costs and limits may change over time. Email deliverability, open and click reporting, inbox placement and promo-page traffic depend on third parties and recipient behaviour and cannot be guaranteed. We do not guarantee any particular promotional outcome, reach or result.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, that defects will be fixed, or that results (including AI campaigns or analytics) will be accurate or effective. Where law does not allow certain exclusions, they apply to the fullest extent permitted.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE MUSICAL ROAD AND ITS DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF REVENUE, DATA, GOODWILL OR BUSINESS INTERRUPTION) ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) €100. Nothing in these Terms limits liability that cannot be limited by law, including your non-waivable statutory consumer rights.

16. Indemnification

You agree to indemnify and hold harmless The Musical Road and its affiliates from claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, your outreach to contacts, your violation of these Terms, or your infringement of any third-party rights.

17. Termination

We may suspend or terminate your account if we reasonably believe you have breached these Terms or harmed other users, third parties or the platform. You may delete your account at any time from Settings → Data & Privacy; deletion is permanent. Sections 9, 10, 12, 14, 15 and 16 survive termination.

18. Governing Law

These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules. Disputes will first be addressed by good-faith negotiation; if unresolved, they are subject to the courts of Dublin, Ireland, except that consumers in the EU may bring proceedings in their country of domicile under applicable consumer law.

19. Changes to These Terms

We may modify these Terms. For material changes we will update the "Last updated" date and, where appropriate, notify you. Continued use after the effective date constitutes acceptance; if you disagree, stop using the Service and you may cancel or delete your account.

20. Contact